Returns & Exchanges
Customer Care
Returns &
Exchanges
Sometimes a piece is not quite right for the journey ahead. Varelio Customer Care is here to help review your order, explain the available options and guide you through the next step.
At A Glance
A simple path from request to resolution.
Before sending merchandise back, contact Varelio so our team can review the specific item and order. Return and exchange options may depend on the product, its condition and the circumstances of the request.
01
Contact us first
Share your order information and tell us what you would like to return or exchange before sending merchandise.
02
Keep it in suitable condition
Items should remain unused, unworn and accompanied by original packaging, accessories and included components whenever applicable.
03
Follow the instructions provided
Once your request is reviewed, Customer Care will explain the appropriate next steps for the order.
Made For Movement
From departures to everyday city routines.
Varelio pieces are designed around travel, organized carrying and everyday movement. If an item is not working for the way you intended to use it, contact us before beginning a return.
Travel pieces should arrive ready for real movement, from airport transitions to longer journeys.
Everyday bags and accessories are made to move easily between commuting, city routines and weekends away.
01
Return eligibility
Return eligibility can depend on the item, its condition, the reason for the request and the terms applicable to your order. Please contact Varelio Customer Care before returning merchandise so we can review the specific purchase.
Unless different instructions apply to your order, merchandise submitted for return should generally remain:
- Unused and unworn.
- Free from damage, alterations, marks or signs of use.
- Accompanied by original packaging when applicable.
- Returned with included accessories and components when applicable.
- Identifiable using the relevant order information.
Contact Customer Care to confirm the eligibility and instructions that apply to your specific purchase before mailing an item.
02
Starting a return
To request a return, contact Varelio and provide your order details, the item you would like us to review and a short explanation of your request.
Wait for instructions
Please do not send merchandise back before receiving return guidance. The appropriate procedure or destination may depend on the order, product and circumstances of the request.
Prepare the item carefully
When a return is approved, pack the merchandise securely and follow the instructions supplied by Customer Care.
03
Exchanges
If you would prefer another item, size, color or variation, contact Customer Care before returning your original purchase. Available exchange options depend on the item and current availability.
When a direct exchange cannot be arranged, our team can explain the return and reorder options available for the order.
Availability can change while an exchange request is being reviewed, so another variation cannot be considered reserved until the applicable process is completed.
04
Refunds
When an approved return reaches the designated destination, the item may be reviewed to confirm its condition and eligibility.
If the return is approved following review, the eligible refund will be issued to the applicable original payment method.
After a refund is issued, the time required for the credit to appear may vary depending on the payment provider or financial institution.
05
Damaged, defective or incorrect items
If your order arrives damaged, appears defective or contains an item different from what you ordered, contact Customer Care as soon as reasonably possible after discovering the issue.
Include your order information and a clear explanation of what happened. Photographs may also help us understand visible damage or identify an incorrect item.
Please keep the merchandise and its packaging while your request is being reviewed unless Customer Care tells you otherwise.
06
Return shipping
Return shipping arrangements can depend on the item, destination and reason for the request. Applicable instructions will be explained after Customer Care reviews your order.
Please follow the instructions provided for your specific request instead of independently sending merchandise to the business contact address displayed below.
Do not mail merchandise to the business contact address unless Varelio Customer Care specifically confirms it as the correct destination for your return.
The Process
Three clear steps.
Keeping your order information available helps us review your request and give you the most relevant instructions without unnecessary steps.
STEP 01
Tell us what happened
Contact Customer Care with your order details and tell us which item you would like reviewed.
STEP 02
Receive your guidance
We will review the information and explain the available return, exchange or other next steps.
STEP 03
Complete the return
Follow the supplied instructions and retain relevant shipping information until the process is completed.
Common Questions
Before you send anything back.
These answers cover the basic process. Contact Customer Care when you need guidance about a specific order or item.
Should I send my item back immediately?
Please contact Varelio first. Wait until Customer Care provides the appropriate return instructions before mailing merchandise.
Can I request an exchange?
Exchange options may be available depending on the item and current availability. Contact us with the order details and the variation you are looking for.
What condition should returned merchandise be in?
Items should generally remain unused, unworn and in suitable condition, with original packaging and included components whenever applicable.
When is an eligible refund processed?
An eligible refund is processed after the approved return has been received and reviewed. The time it takes to appear afterward may vary by payment provider or financial institution.
What if my order arrived damaged or incorrect?
Contact Customer Care with your order information and a description of the issue. Clear photographs may help when they show visible damage or an incorrect item.
Is the business address automatically the return address?
No. Do not send merchandise to the business address unless Varelio Customer Care specifically confirms it as the appropriate destination for your return.
Varelio Customer Care
Need help with an order?
Share your order information and a short description of what you need. Our team can help clarify the appropriate return or exchange options.